Our return policy lasts 10 days (including the shipping time). If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once you have decided to do a return, you have to first send us an email with a detailed description of why you are willing to return your item. After your return request is approved by us (within 2 business days), please then proceed to request your return online. we will then issue you a confirmation email within 2 business days where you can find the return address.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where after inspection refunds are NOT granted:
Items with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery
Please kindly note that 10% of the item total sale amount is deducted from your refund due to administration and processing fees.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to the address provided to you at your return approval email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.